General Questions
1Do you charge shipping fees?
No. All shipping fees are free for deliveries within the Philippines.
2How do I create an account with Jones 23 Shop??
Your account will be automatically generated once you make an order at Jones 23 Shop.
3How do I know if the stock is available?
You can send us an email at [email protected] to verify if the item you want is available.
4What does backorder mean?
It basically means you can PREORDER the item. Delivery for this will be within 15 to 29 days.
5What is the courier delivery lead time?
It may take 4 to 10 days depending on the location of the buyer.
6Can I cancel my order?
Once order is placed it is considered as final. We do not allow cancellation of orders.
7Can I return my order?
Only items with factory defects can be returned within 3 days of receipt. Please provide proof that the item/s arrived with factory defects, e.g. unboxing video, etc., and email us at [email protected].
8How will I get a refund for returned items?
Refunds can only be made for items returned due to factory defects. Please email us at [email protected] for the specifics.
9How can I contact you?
For any issues or concerns you may email us at [email protected].